Top Wasters: Privacy Policy

Top Wasters Limited (“we”, “us”, “Top Wasters”) is committed to protecting the privacy of visitors to our website and users of our waste collection service (the “Services”). This policy explains how we use and protect your information.

1. What Information Do We Collect About You?

We collect information about you in the following ways:

• When you request a quote or place an order for our Services.
• When someone uses our Services to remove waste from your property on your behalf.

The information we collect is limited to what is necessary to perform the Services and includes:

• At the time of placing an order: Name, address, contact details (email and phone), and any relevant information to complete the Services successfully (e.g., parking or access details). This can include the property owner, the contact for the day (if different), and the person placing the order (if different).
• During the Services: Photos of the waste, data about the waste (weight and size), and your name and signature (if on site) confirming completion of the Services.
• After the Services: Voluntarily completed customer surveys and feedback.

If you pay for the Services by card, we do not store the card details you provide. They are held by a third-party card processor in accordance with current laws and regulations.

We also collect website usage information using cookies and third-party analytical software like Google Analytics. You consent to our use of these on our website when you accept our cookie policy. Cookies are files placed on your computer to collect standard internet log information and visitor behaviour information. This helps track website usage and compile statistical reports on website activity. You can control cookies through your browser settings, but some website features may not function if cookies are disabled.

2. Why Do We Collect Information About You and How Will We Use It?

We collect information about you to:

• Provide you with a quote, fulfils your order, and manage your account.
• Provide our third-party suppliers with the necessary information to carry out the Services on our behalf. The information provided to them is limited to what is necessary to complete the Services and they have contractually agreed to treat it with the same care as we do.
• Administer, support, improve, and develop our business to enhance the services we offer and help prevent fraud.

We collect, retain, and use the information to provide the Services as we have a legitimate interest in doing so (as defined in the General Data Protection Regulation). The basis for this is:

• It is critical to our ability to provide and improve the Services.
• It is necessary to process the information to provide the Services and comply with our legal obligations.
• We only process the information needed to provide the Services. We have considered your rights and interests in determining what information we store and use, and believe they are not unduly impacted.

We store the information in the cloud using third-party hosted services within the UK and EU.

If we enter into a joint venture, purchase, are sold to, or merge with another business entity, your information may be disclosed or transferred to that entity, our new business partners, owners, or their advisors.

We may use the information if required to comply with legal obligations or to enforce our website terms or other agreements, or to protect the rights of Top Wasters or others. This includes exchanging information with other companies and organisations for fraud protection and prevention.

3. Retention

We retain the information for a minimum of 7 years to comply with legal obligations to the Environment Agency and tax authorities. After this period, we regularly review and will anonymise or delete information as appropriate.

4. Your Rights

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address in section 7. We may charge a small fee for this service.

You may ask us to correct or remove information you think is inaccurate. We want to ensure your personal information is accurate and up-to-date. You can also request that we stop using your data, which we will accommodate unless legally required otherwise.

You have the right to lodge a complaint about how we process your data with the Information Commissioner’s Office.

5. Other Websites

Our website contains links to other websites. This privacy policy only applies to this website. When you link to other websites, you should read their privacy policies.

6. Changes to Our Privacy Policy

We regularly review our privacy policy and will post updates on this web page. This privacy policy was last updated in May 2024.

7. How to Contact Us

If you have any questions about this policy or the information we hold about you, please contact us by email at office@topwasters.co.uk or by post at 25 Westfield Road, London, RM9 5BH.